Service Advisor

 

 

 

Automotive Service Advisor / Writer - Alpharetta

  • Alpharetta, GA, USA

  • Full-time

Company Description

America’s Service Station, Alpharetta

Our mission is simple – We Fix Everything! 

America’s Service Station was built on  the basic principle that honesty and integrity should be the driving force behind the business.  Our facilities are clean and modern in a very upbeat albeit efficient work environment.

Job Description

Job Title:  Automotive Service Advisor / Writer

Location: 4025 Old Milton Parkway, Alpharetta, GA

  • Are you goal oriented?

  • Do you enjoy a fast-paced, challenging work environment?

  • Do you like helping people?

If your answer is yes, then maybe a career with America’s Service Station is right for you!

Apply Now and take pride in where you work!

Position Summary:

As an Automotive Service Advisor with America’s Service Station, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.  

Service  Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

  • Greet every customer that enters our facility with hospitality and respect.

  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.

  • Manage the store’s workflow in an effective and efficient manner. 

  • Consistently and effectively sell our services without jeopardizing honesty and integrity. 

  • Maintain a positive attitude and team atmosphere at all times.

  • Communicate on the phone in a clear, professional manner

  • Build long-term relationships between the store, yourself and the customer.

  • Directs, coordinates, and participates in performing customer service activities

  • Shuttle customers as needed.

  • Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need to represent America’s Service Station brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

Qualifications

Certificates, Licenses, Registrations:

  • Current driver’s licenses.

  • Driving record acceptable to our current insurance carrier.

Preferred Skills and Experience:

  • Proficiency in Windows based computer software and automotive store applications. 

  • Experience in automotive customer service and service sales

  • ASE certification in service management or equivalent experience

  • Experience with R.O. Writer software application

  • Supervisory or management experience

  • High school diploma or GED

  • Associates degree or undergraduate degree 

Physical requirements:

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

  • Being on your feet for the majority of the workday (standing, walking, etc)

  • Occasionally lifting and carrying objects over 50 lbs.

  • Driving manual transmission vehicles

  • Keeping a brisk work pace in a high-volume environment

  • Using a keyboard and mouse several times daily

  • Using a standard handset phone several times daily

Additional Information

All of your information will be kept confidential according to EEO guidelines. America’s Service Station is an Equal Opportunity Employer. America’s Service Station locations practice "At-will" employment practices.